![]() This includes creating and distributing training materials, responding to user support requests, and resolving technical issues as they come up. ![]() Training and Support - Responsible for training users on how to use the platform effectively and for providing ongoing support to users. Security and Compliance - Responsible for ensuring the security and compliance of the Slack workspace, which includes implementing security measures such as data encryption, setting up two-factor authentication, and monitoring for security threats. This includes configuring integrations with tools such as Salesforce, Google Drive, Jira, Trello and many others via the Slack App Directory. Integration Management - Slack integrates with a variety of tools and services, and the administrator is responsible for setting up and managing these integrations. This includes creating and removing user accounts, assigning roles and permissions, and managing user profiles and user groups.Ĭhannel Management - Responsible for creating and managing channels which includes setting up channels for different departments, teams, or projects and monitoring their activity to ensure they are being used effectively. You can uninstall the Betterworks app from the Betterworks Admin module.User Management - Responsible for managing user accounts and granting access to the Slack workspace. Please see the Betterworks privacy policy for information on how Betterworks collects, manages, and stores customer data. How does Betterworks handle the privacy of customer data? If your organization has multiple teams in Slack, you may consider consolidating them into one team and using channels to separate conversations. The Betterworks Slackbot only works with one Slack team per organization. Once the Betterworks Slackbot is enabled, it's enabled for your entire organization as long as your users have Slack accounts.ĭoes the Slack integration work with multiple teams? This may involve getting approval from the workspace administrator or following specific steps outlined by the organization.Ĭan I use the Slack integration for a select group of users? You should take action based on the Slack policy set by the organization at the workspace level. What should I do if I'm a Betterworks Super Admin, but not the Slack workspace administrator? ![]() If you've enabled the "Share recognition submitted to a Slack channel" option, be sure to invite the Betterworks Slackbot to the designated channel.It must be installed via the Betterworks Admin module in order to function. The Betterworks Slackbot should not be installed via the Apps directory in Slack.The integration only supports one workspace per organization.The Slack Enterprise plan is not fully supported. The integration is meant to be used with Slack's Pro and Business+ plans.Once this is done in Betterworks, go to your Slack channel → View all members → Integrations → Apps → Add an app → and select the Betterworks bot. Do not include the hashtag (#) in your channel name. You can designate a Slack channel specifically for recognition by enabling the "Share recognition submitted to a Slack channel" option. Once authenticated, the button in the Betterworks Admin module will change to "Re-install" and can be used whenever you have new users who have joined the Slack workspace or, to upgrade the bot version. If not, you will see a screen similar to this:.You will see the following screen if you are the Slack workspace administrator or have the required permissions to enable the bot:.Authorize Betterworks to access your Slack workspace. Go to Admin → Platform Configuration → Third-party integrations → Slack → Set Upģ. Enabling the Slack IntegrationĪ Betterworks Super Admin - who is also the Slack workspace administrator - can enable the Betterworks Slackbot for their entire organization.ġ. Note: This integration is meant to be used with Slack's Pro and Business+ plans. With the Slackbot, real-time notifications are sent in the same tool that you use to communicate and get work done every day, so you can stay up-to-date with the goals that are most important to you and your organization. The Betterworks Slack integration (aka Betterworks Slackbot) allows users to receive notifications about activity in Betterworks right in Slack (i.e.
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